Online Store Policies

Last Updated: September 2021

In plain English: We offer a product support and updates for 1 year after purchase. We offer a 30-day no questions asked refund.

We may allow you to purchase additional subscriptions to our Services, which include support Services and update Services through our online store. 

All Software licensed through the store shall be licensed under GPLv3 unless explicitly stated otherwise either in the download page or by the attached License.txt file.

While we provide a description for all Software and Services, it is your responsibility to make sure that these fit your needs and that you know how to use them. 

We may also provide you with access to certain manuals relating to the use of the Services or the Software; any event shall be provided on an “as-is” basis without warranty.

Product Sold In Our Online Store Are According to Their Specifications

In plain English: Each package that we sell may be different, please check the product page.

Our Services are offered under specific terms as specified in the product page. They may be limited by website calls, number of websites, or dates. We may offer discounts, rebates, or other promotions. Please check the product page before buying.

Fees

In plain English: We need to get paid to sell you our support and update Services.

We offer our Services in the online store according to our current price list (“Fees”). 

Payments shall be made via payment service providers and are subject to their respective terms of service and privacy policies.

We may update our Fees from time to time or change the payment method. 

You will be charged the Fees that arise from such changes only after notice is provided, either by email or a prominent notice on the Services. 

By continuing to use the Services following such notice, you agree to be bound by such modifications.

Subscriptions Renew

In plain English: Near the expiration period an automatic reminder will be displayed in the WordPress admin panel

In any case where you purchase a subscription, your subscription won’t be automatically renewed. If you want to renew key license for support and updates for another billing period please go to Buy now.

Taxes

In plain English: You bear all taxes that relate to our purchases.

Fees may differ between different jurisdictions based on taxes that we need to add; therefore, during checkout taxes will be added if applicable. Apart from that, the Fees are exclusive of taxes, if there are any, you will bear the taxes.

You are responsible for reporting and paying taxes in connection with the Services, along with any related penalties or interest, as applicable to your purchase or country of purchase. 

In the event that you are required by law to deduct and/or withhold any amount from any payments made to us, then the Fees shall be deemed as grossed-up and increased such that the actual net amount to be paid to us shall be equal to the Fees that would have been due to Company without such deduction or withholding.

Refunds

We provide a 30-day “no questions asked” refund for new purchases. 

Such refund shall be available for a period of thirty (30) days from the end of the business day the purchase was made (and if such day is not a business day, then the following business day).

We may refuse to refund people who acted in bad faith or misused the Services, or otherwise violated any of the policies stated in the Terms of Service. 

Complaints

If you want to make a complaint about the services provided under these regulations, please send it to the e-mail address: [email protected] or to the address: ul. 26 Stycznia 2A/12, 44-196 Knurów.

The complaint should include:

a) the word “Complaint” in the title of the message;

b) User’s data enabling contact with him and identification as a Website User (if this data is required);

c) type of Service the complaint relates to;

d) description of the malfunction of the service;

e) the circumstances justifying the User’s complaint;

f) date and time when the malfunction of the service took place.

Complaints / complaints will be considered within 14 days from the date of their receipt and sent in the form in which they were submitted to the address provided in the application. In response, the service provider will indicate whether it accepts the complaint and how it intends to deal with it, or informing about the lack of grounds for accepting the complaint together with the justification of its position.

Upon request of the Service Provider, the User is obliged to provide additional information on the faulty operation of the Service.

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